Refuge du Piton des Neiges

Address: 97413 Cilaos
Location: Piton des Neiges
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Guest score: 74% 4272 of 5765 recommend (2383 reviews)

Guest score: 74%

(4272 of 5765 recommend)
Overall opinion 3.4 of 5
Welcoming, listening, kindness 4 of 5
Equipments 2.4 of 5
Cleanliness 3.3 of 5
Quality of the meals 3.8 of 5
Value for money 3.3 of 5
About our guest reviews: The guest reviews are submitted by our guests after their stay. They are opinions of guests that reflect their experiences when staying at this property. Scores are based on a 1 (poor) to 5 (excellent) rating system.

Individual reviews by our guests (showing 841-850 of 2383)

Acceptable to be the only option

Recommended by Feifi, Portugal (Portugal Mon 17 Sep 2018)
“The facilities inside are acceptable except that there is no water in the showers, as well as at the end of the night as soon as it comes out a little by the normal faucets to brush your teeth. The intalaciones of outside are cold and without windows reason why they are quite claustrophobic at the beginning, according to advances the night due to the human heat and the two quite fat blankets go away the cold although not the claustrophobia. But the sensation lasts little because at 4am everyone rises to see the sunrise. The site in general is acceptable, the staff is very friendly, the prices of the drink and food are high but taking into account that everything that arrives must be by helicopter or after a long walk it is accepted (important to know that you can only pay in cash and dinner must be booked in advance). The reason it is a recommendable place is that it is the only option that exists to spend the night in that area. Otherwise I would never return.”
Overall opinion 3 of 5
Welcoming, listening, kindness 5 of 5
Equipments 3 of 5
Cleanliness 4 of 5
Quality of the meals 4 of 5
Value for money 4 of 5

Refuge incontournable car le seul ... ma...

Not recommended by Valerie, Réunion (Réunion Sun 16 Sep 2018)
“Refuge incontournable car le seul ... mais quel dommage pour notre belle Reunion d’avoir une si pauvre structure au pied du Piton des neiges ...!”
Overall opinion 2 of 5
Welcoming, listening, kindness 4 of 5
Equipments 1 of 5
Cleanliness 2 of 5
Quality of the meals 3 of 5
Value for money 2 of 5

Accueil et repas du soir bons. Bungalow,...

Not recommended by Jo, France (France Sun 16 Sep 2018)
“Accueil et repas du soir bons. Bungalow, ce sont plutôt des abris de chantier : la poignée de la porte était cassée donc la porte est restée entrouverte par 0° par contre les couvertures sont chaudes ....heureusement ! Douches ? Pour faire quoi il n’y a pas d’eau ! 2 WC pour 50 personnes dont un avec une porte cassée ??? Petit déjeuner pas terrible( vu le prix) 4 tranches de pain de mie + beurre + confiture + thé On ne demande pas le luxe mais un minimum de confort . ”
Overall opinion 2 of 5
Welcoming, listening, kindness 4 of 5
Equipments 1 of 5
Cleanliness 3 of 5
Quality of the meals 4 of 5
Value for money 2 of 5

Sur le voucher c’est marqué qu’il faut r...

Recommended by Marion, France (France Sun 16 Sep 2018)
“Sur le voucher c’est marqué qu’il faut réserver les repas par sms or n’ayant pas de confirmation j’ai appelé et on m’a dit qu’il ne recevait pas les textos...heureusement quej’ai appelé ”
Overall opinion 4 of 5
Welcoming, listening, kindness 3 of 5
Equipments 1 of 5
Cleanliness 4 of 5
Quality of the meals 5 of 5
Value for money 2 of 5

Malgré les commentaires négatifs, Nous a...

Recommended by Anonymous , France (France Sat 15 Sep 2018)
“Malgré les commentaires négatifs, Nous avons été très bien accueilli. Le gîte est certes rustique mais propre, le repas est très bon. ”
Overall opinion 4 of 5
Welcoming, listening, kindness 5 of 5
Equipments 3 of 5
Cleanliness 4 of 5
Quality of the meals 5 of 5
Value for money 4 of 5

Agréable surprise. Bon accueil, repas c...

Recommended by Anonymous , France (France Fri 14 Sep 2018)
“Agréable surprise. Bon accueil, repas convivial: deux carrys au choix.”
Overall opinion 4 of 5
Welcoming, listening, kindness 5 of 5
Equipments 4 of 5
Cleanliness 4 of 5
Quality of the meals 5 of 5
Value for money 4 of 5

1 toilette pour tout le refuge

Not recommended by lauranne, France (France Thu 13 Sep 2018)
“1 toilette sur 3 seulement qui fonctionne pour tout le refuge, sale, pas de papier c’était pas sympa. Une dame était gentille à l’accueil.”
Overall opinion 2 of 5
Welcoming, listening, kindness 4 of 5
Equipments 1 of 5
Cleanliness 1 of 5
Quality of the meals 0 of 0
Value for money 0 of 0

Un accueil froid Salle d’accueil et lit ...

Recommended by Anonymous , France (France Tue 11 Sep 2018)
“Un accueil froid Salle d’accueil et lit correct ”
Overall opinion 3 of 5
Welcoming, listening, kindness 3 of 5
Equipments 3 of 5
Cleanliness 3 of 5
Quality of the meals 0 of 0
Value for money 0 of 0

Ce refuge a le monopole et en profite po...

Not recommended by Anonymous , France (France Tue 11 Sep 2018)
“Ce refuge a le monopole et en profite pour appliquer des tarifs exorbitants pour une prestation minable. Couvertures sales, bungalow = tente sans isolation, pas d’eau pour se doucher, 3 WC pour 40 personnes ...”
Overall opinion 2 of 5
Welcoming, listening, kindness 3 of 5
Equipments 1 of 5
Cleanliness 1 of 5
Quality of the meals 3 of 5
Value for money 1 of 5

Nous avions lu des avis désastreux et av...

Recommended by Miro, France (France Tue 11 Sep 2018)
“Nous avions lu des avis désastreux et avons été au contraire très agréablement surpris par la gentillesse des employés et l'ambiance sympathique du lieu.”
Overall opinion 4 of 5
Welcoming, listening, kindness 5 of 5
Equipments 4 of 5
Cleanliness 4 of 5
Quality of the meals 5 of 5
Value for money 4 of 5


4 reasons to trust us

- 90% of ours customers recommend us

- Online booking

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4 reasons to trust us

- 90% of ours customers recommend us

- Online booking

- Available 24/7

- Secure payment

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